Roku Remote Not Working? We have got you covered. In this article, we have listed some common issues as well as the Fixes you’ll need to get your Roku Remote back in order and working properly.
From affordable to premium price segments, Roku sells some of the most versatile streaming media players on the market right now. While Roku devices come in different form factors, the one common thing between them is the Roku remote itself.
The Roku remote is relatively straightforward to use and mostly flawless in terms of functionality. However, it might just stop functioning one day like any other remote controller, interrupting your binge-watching session in the process.
In case your Roku remote not working or started functioning erratically, you have come to the right place. This guide contains common fixes for nonworking Roku remotes you should consider checking out one-by-one.
- 1 Why Your Roku Remote Not Working?
- 2 Fixes for a Nonworking Roku IR Remote
- 3 Fixes for a Nonworking Roku Enhanced Remote
- 4 Roku Remote Not Working? Use your Roku Device without a Remote
- 5 To Conclude
Why Your Roku Remote Not Working?
There are usually several reasons behind a Roku remote not work, and a few of them are simpler to troubleshoot than others. Most of the time, it’s a simple problem like signal interference or drained batteries. Other times, it turns out to be an issue related to the remote itself.
The problems also vary depending on the type of Roku remote you have. More often than not, Roku devices come with either a standard IR remote or an enhanced “point-anywhere” remote. The one that doesn’t have a physical pairing button in the battery compartment is a Roku IR remote.
Once you determine the type of remote you use with your Roku streaming media player, please refer to the corresponding guide below to fix the Roku tv remote not working issue.
Fixes for a Nonworking Roku IR Remote
In case your standard Roku IR remote is not functioning as expected (e.g., you can’t navigate the interface, remote fails to pair, no response from pressing buttons), check out the following fixes below to resolve the problems with the remote.
1. Look for Obstructions
The standard Roku IR remote uses a transmitter to send a signal over infrared light beams to the IR receiver located at the front of your Roku streaming player. It usually is designed to throw IR signals over a short distance without any visible obstructions in between.
If the Roku player sometimes registers the button presses and misses other time, chances are the IR signals from the remote is being partially blocked. In that case, you need to make sure that the front of the Roku device is visible from where you are sitting.
After that, try pointing the remote above your head or lower at the front of the Roku player. Plus, change the direction of the remote to left and right while pointing directly at the device.
If your Roku remote begins to work as intended when pointed from different positions, ensure no visible obstructions at the front of the Roku player or the IR signal from the remote (e.g., showpieces or furniture). You can also move the Roku device to a different position so that it can receive the IR signals properly.
2. Check the Batteries
Another common reason for the Roku remote to not work as it should is weak or fully drained batteries. You can try removing the battery cover and reseating each of the batteries. If the remote remains to be non-functional, consider replacing the batteries altogether with new ones.
In case the Roku remote heats up unusually, stop using it immediately and place the remote on the ground with no fire hazards nearby. Carefully remove the batteries once the remote is cool to the touch. It might be a case of malfunctioning batteries, causing the remote to overheat and render it pretty much useless.
3. Restart your Roku Player
If the remote still doesn’t work with your Roku player even after replacing the batteries, it can be a problem related to the device. Restarting it might fix the issue.
Restarting your Roku device is as simple as disconnecting it from the power source and plugging it back in. Make sure to reseat the batteries in the remote again in the meantime.
4. Buy a New Roku Remote
If none of the fixes above resolve the issue with the standard Roku IR remote, you might have to invest in a new one. Assuming it still is covered under the warranty period, you can contact Roku and ask them for a replacement.
In case you are unsure, try using your smartphone camera to see whether the remote sends an IR signal when pressing a button or not. If you didn’t know, the camera on your phone is capable of capturing a broader range of light wavelengths than the perception system of the human eye, including infrared beams.
All you have to do is open the camera app, switch to the front camera, point the remote towards it, and press the buttons. If you don’t see any flashing lights coming out of the front end of the remote as you press the buttons, it indicates either dead batteries or a dead Roku remote.
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Fixes for a Nonworking Roku Enhanced Remote
Roku Enhanced Remotes work differently than the regular IR Roku remotes. Instead of beaming infrared signals to the Roku player, the enhanced remotes connect to the device over a wireless network. It eliminates the need to point the remote directly at the Roku streaming player and allows you to place the device behind the television or inside a closed cabinet.
While it’s more reliable than the IR-based remote, you might occasionally run into problems with the enhanced remotes as well, including connection dropouts and pairing errors. Follow the fixes below to troubleshoot the issues.
1. Re-Pair the Remote
Sometimes, the enhanced remote can suddenly get unpaired from the Roku player you use. In that case, you need to repeat the pairing process so that the remote can send inputs to the device once again. Here’s how to do it:
- First, slide down the remote’s battery cover and remove the two batteries from the compartment beneath.
- Next, disconnect your Roku device from its power source and reconnect it after a few seconds.
- Once your Roku device boots back to the home screen, insert the batteries in the remote again.
- After that, press and hold the pairing button in the remote’s battery compartment for a few seconds until the pairing light starts flashing.
- Now, wait for thirty seconds or so for the remote to establish a connection to your Roku device. You should see a “Pairing remote” dialog box on the screen after a while.
When you manage to re-pair the remote, it should work as intended. Just in case it fails to pair at all, check out the other fixes below.
2. Replace Remote Batteries
Like the regular ones, Roku enhanced remotes also use batteries. You need to change them from time to time to ensure they function properly. The following instructions will show you what to do:
- Remove the remote’s battery cover off to access the compartment and take out the old batteries.
- Now restart your Roku streaming player by replugging its power adapter to the outlet.
- When you see Roku’s boot screen, put in the new batteries in the remote and slide the cover back in.
- Wait for a minute or so for the remote to auto-connect to the Roku device. The remote pairing dialog box should show appear on the screen.
Provided that the battery replacement goes correctly, you should be able to use your Roku enhanced remote just like before.
3. Use an HDMI Extension Cable
If you have a Roku Streaming Stick or Streaming Stick+ connected directly to the HDMI port on your television, the electromagnetic interference from the connector can result in the device becoming unresponsive to remote button presses.
The only way to get around this particular problem is to use an HDMI extension cable and place the Roku device further away from the interference zone. You can contact Roku’s customer support and request a free HDMI extension cable. They might ask you the device’s serial number, so make sure to keep it near at hand.
4. Connect your Roku Device to 5 GHz Wi-Fi
Almost all entry-level wireless routers are single band, so they only offer a 2.4 GHz Wi-Fi access point. However, if you are familiar with your home network setup and have a dual-band router that supports 5 GHz, consider enabling it and connecting your Roku device to the particular Wi-Fi access point. It might resolve the oddities and dropout issues when using the Roku enhanced remote.
You can access the router configuration page from a web browser on your computer or mobile by typing either 192.168.0.1 or 192.168.1.1. Note that it depends on the network router manufacturer, so refer to the user manual for more information. You should find the option to enable the 5 GHz band under the “Wireless” section of your router’s configuration page.
Once you set it up, you can go to Settings > Network > Set up Connection > Wireless menu on your Roku device and connect it to your 5 GHz Wi-Fi access point. Bear in mind that you might have to re-pair your remote to the Roku player, which you can do by following the #1 fix above.
5. Replace the Remote
If none of the fixes above seem to work out for you, the Roku enhanced remote is most likely dead or has manufacturing defects. You can either contact Roku support to claim the warranty for the remote or purchase a new Roku Voice Remote from Amazon.
It’s worth mentioning that the Roku Voice Remote is compatible with the Roku Express, Express+, Streaming Stick, Streaming Stick+, Premiere, Premiere+, Roku Ultra, Roku TVs (all models), and Roku Smart Soundbar.
Roku Remote Not Working? Use your Roku Device without a Remote
Your Roku remote replacement might take days to show up on the doorstep, which makes you wonder whether there is any other way to control the Roku device for the time being.
Thankfully, the official Roku mobile app allows you to use your phone or tablet as a wireless remote for your Roku player(s). It’s available on Play Store for Android, App Store for iOS, and Amazon Appstore for Fire tablets. Here’s how to get it working:
- First, download and install the Roku app on your phone or tablet from its respective app storefront.
- Launch the app from the home screen or app drawer. Grant it the required permissions and tap Continue.
- When you get to the “Easily access your devices” option, tap Next or Skip through the rest of the introduction pages.
- Once you are on the app’s main menu, your Roku device on the same network as your phone/tablet should appear on the screen. Tap the model name to connect to the device.
- Finally, tap the Remote icon under the device name. It will bring up a button layout similar to the physical Roku remote.
Now you should be able to use your phone or tablet as a remote for your Roku device. It also gives you instant access to the Search and Settings menu. Plus, the app makes typing on a Roku much easier.
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These are the fixes we came up with when troubleshooting the Roku remote ourselves. Some of these remedies are also suggested and approved by Roku and its vast userbase, so you can follow them without any doubt.
In most cases, it’s just a matter of replacing the batteries and re-pairing the Roku remote. If the remote turns out to be malfunctioning or not work at all, you always have the option to contact Roku and request a free remote replacement (or paid when the warranty period expires).